Frequently Asked Questions

We sell a variety of candles including scented candles, unscented candles, however, primarily my candles are made from Soy Wax. 

Yes, we offer free shipping for orders over $50. We also have free shipping on all jewelry

At Scent & Gems, we specialize in crafting custom orders tailored for weddings, events, and gifts. Whether you're envisioning a unique centerpiece for your special day or a personalized present for a loved one, we've got you covered. For more details on how we can bring your ideas to life, please don't hesitate to get in touch with us.

If you're considering preordering, we kindly request a deposit to confirm your order and ensure its completion. This helps us guarantee that your custom creation is reserved exclusively for you. In the past, we've encountered situations where preordered items were left unclaimed, so we now require this deposit to finalize the arrangement.

Preorders are available for our exclusive custom-made vases adorned with your chosen pictures, as well as our enticing 2 for $20 deals.

When you reach out to us, you'll be prompted to provide your name, after which your call will be directed to me, your dedicated order manager. I personally oversee all orders to ensure your specifications are met with precision and care.

To streamline the process, please be clear and specific about your preferences when placing your order. We'll need information such as the desired flower colors, customization details, and any relevant pictures, such as those of your loved ones.

Thank you in advance for your cooperation, and we look forward to creating something truly special for you.

Dear Valued Customers,

We extend our warm greetings to you! For products that are currently not in stock but are purchased, rest assured that we will diligently fulfill your order within 24 hours of your purchase. Our commitment to prompt service ensures that you receive your chosen items at the earliest convenience.

Explore our enticing offers on exquisite flowery vases and candles, each designed to add a touch of elegance to your surroundings. Feel free to peruse our selection and discover the perfect pieces to enhance your spaces.

If you decide to preorder any of our products, kindly note that a deposit is required to initiate the production process. This measure ensures that we can continue crafting your chosen items with care and attention to detail. Unfortunately, we have encountered situations where preorders were placed but not claimed, resulting in an unnecessary use of resources and time, especially for orders involving the addition of a cherished photograph.

Your understanding and cooperation are greatly appreciated as we strive to provide you with exceptional products and service. Thank you for choosing us, and we look forward to serving you. answer to this item.