Privacy Policy

This Privacy Policy outlines how Scent & Gems collects, uses, maintains, and protects the personal information of our customers We value your privacy and are committed to ensuring that your personal information remains secure. This Privacy Policy applies to all products and services provided by Scent & Gems.

1. Information We Collect

We may collect personal information from you when you engage with us through various channels, including but not limited to when you make a purchase, register for an account, participate in promotions, or contact our customer support. The personal information we collect may include, but is not limited to:

• Your name and contact information, such as email address, phone number, and mailing address.
• Payment details, including credit card information, necessary for processing transactions.
• Account preferences, such as username and password.
• Information provided voluntarily through surveys, feedback, or other forms of communication.
• Information about your interactions with our products and services, including purchase history, order details, and customer support inquiries.

1. Use of Information

We collect and use personal information for the following purposes:

• To provide you with the products, services, and support you request from us.
• To process and fulfill your orders, including payment processing and delivery arrangements.
• To personalize your experience and improve our products and services based on your preferences and feedback.
• To communicate with you regarding updates, promotions, and important information about your account or our services.
• To conduct surveys, contests, or other promotional activities, with your consent.
• To comply with legal obligations, enforce our policies, respond to legal actions, or protect our rights, property, or safety, or the rights, property, or safety of others.

1. Protection of Information

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard practices and technology to safeguard your data. However, please be aware that no data transmission or storage system can guarantee 100% security.

1. Sharing Personal Information

We understand the importance of safeguarding your personal information and do not sell, trade, or rent it to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With trusted service providers who assist us in delivering our products and services, subject to strict confidentiality agreements.
• With our business partners and affiliates to provide you with special offers, promotions, or relevant information related to our products and services.
• With legal authorities, regulatory bodies, or law enforcement agencies to comply with applicable laws, regulations, or legal processes.
• In the event of a corporate transaction, such as a merger, acquisition, or sale, where your information may be transferred to the acquiring entity or shared with potential buyers for due diligence purposes.

1. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymize your information when it is no longer needed.

1. Your Rights and Choices

You have certain rights regarding your personal information. Subject to applicable laws, you may have the right to:

• Access, correct, update, or request the deletion of your personal information.
• Object to or restrict the processing of your personal information, except when necessary to fulfill contractual or legal obligations.
• Withdraw your consent for the processing of your personal information (where applicable).
• Opt-out of receiving marketing communications from us by following the instructions provided in our communications or by contacting us directly.

To exercise your rights or make any requests related to your personal information, please contact us using the information provided in the "Contact Us" section below.

1. Third-Party Websites and Services

Our products or services may contain links to third-party websites or utilize services provided by third parties. We do not control the privacy practices or content of these websites or services. We encourage you to review the privacy policies of these third parties before providing any personal information.

1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected with the updated effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information: